Privacy Policy

At EM Smile Clinic we treat your privacy with the same care as your health. Below you will find, briefly and clearly, what data we receive, why, and what rights you have. Version of 2 October 2026.

1. Who runs this website

The website is run by EM Smile Clinic, Entrance C, “Kongresi i Manastirit” Street, Zirkon Residence, Tirana 1015. For any request about your data you can call or message us on WhatsApp at +355 69 653 6959.

2. The information we receive

• When you write to us: your name, phone number, email address and the message you send through the form, WhatsApp or by phone.
• When you browse: basic technical data, such as IP address and device type, which the server records automatically for security.

Detailed medical information is discussed only during your visit to the clinic, not through the form.

3. Why we use it

• to reply to you and book your consultation;
• to follow your treatment if you become a patient;
• to keep the website secure and working.

We do not send promotional messages without your agreement and we never sell your data.

4. On what basis

We process your data because you give it to us when asking for information or an appointment, because we have a legitimate interest in keeping the website secure, and where the law requires us to keep medical records.

5. Who else sees it

Only the services we need to operate: the company hosting the website (Hostinger) and WhatsApp (Meta), when you choose to message us there. We share data with authorities only when the law requires it.

6. How long we keep it

We delete contact messages once they are no longer needed for your request, and in any case within 24 months. Patient medical records are kept for the periods set by law.

7. Cookies and external services

We only use essential cookies, for example to remember your chosen language. The map comes from Google Maps and some fonts from Google Fonts; these services may see your IP address under Google’s rules. Links to Instagram and WhatsApp take you to their own websites.

8. Your rights

You can ask at any time to see, correct or delete your data, to restrict or object to its use, to receive a copy or to withdraw your consent. Contact us at +355 69 653 6959. If you believe your rights are not respected, you can contact the Commissioner for the Right to Information and Personal Data Protection (idp.al).

9. How we protect it

The website uses an encrypted connection (HTTPS), access to data is given only to people who need it for their work, and medical confidentiality is respected at all times.

10. Children

This website is not intended for children under 16. Appointments for children are made by their parents or guardians.

11. Updates

When we change this text, the date at the top of the page is updated.